Wheels Up Partners LLC

Senior Flight Coordinator

Category Operations
Job Locations US-CT
ID
2022-1885

Overview

Wheels Up is looking for a world-class Senior Flight Coordinator to join our team of dedicated and passionate professionals, fueled by the most powerful brand in private aviation, as we continue our mission of democratizing the private aviation space through cutting-edge technology and innovative product and service offerings. 

Responsibilities

  • Effectively manage potential heavy email and phone call volume 
  • Manage a variety of software suites while effectively scanning for pertinent and relevant information.                                                                                          
  • Flight-follow trip movements
  • Monitor for flight diversions / irregular operational concerns and effectively escalate to supervisory staff as necessary
  • Administer Crew duty on/off times with emphasis on regulatory compliance
  • Coordinate crew meals with flight crews based on scheduling needs
  • Book, cancel, and modify trip requests
  • Contact FBOs to arrange after hours, early hours, hangar space, static displays and other services
  • Obtain slot reservations & prior permissions requests for specific airports
  • Perform nightly quality control reviews                                                                                                         
  • Coordinate with internal teams regarding: flight feasibility, operational concerns, weather & performance, scheduling and availability.                                                                                                
  • Provide prompt and concise communications to clients and internal teams with respect to all flight management including itinerary updates, flight delays and weather updates                                             
  • Proactively communicate and escalate operational issues as needed                                                                    
  • Take ownership of issues using independent judgment and provide sound solutions to facilitate a pro-safety culture, and to ensure client satisfaction.
  • Setup Customs Inbound & Outbound clearances with an emphasis on awareness for changes
  • Performs additional assignments and projects as required                                                                      
  • Primary shift assignment will be overnight; however, the Coordinator must have the flexibility to work in a 24/7/365 Operations Center to cover the needs of the operation and may be assigned to shifts that include days, nights, afternoons, weekends and holidays   

Qualifications

  • Background in private aviation operations with a focus on customer service, preferred
  • Ability to work a flexible schedule to fulfill shift/coverage requirements
  • Ability to work with minimal supervision
  • Ability to synthesize, prioritize and precisely execute multiple tasks under time constraints in a dynamic environment with constantly shifting priorities.
  • Respond quickly, professionally, and accurately to all internal and external correspondence
  • Excellent interpersonal, verbal, and written communication skills
  • Proficient computer skills
    Ability to forge trusted relationships with internal and external customers          
  • Highly detail oriented with excellent organizational skills
  • Valid Driver’s License

Wheels Up Story

Wheels Up (NYSE:UP), a leader in private aviation, offers a total private aviation solution that includes world-class safety, service and flexibility through on-demand flights, membership programs, corporate solutions, aircraft management, whole aircraft sales and commercial travel benefits through a strategic partnership with Delta Air Lines.

 

Our employees’ passion for innovation, customer-centric mindset and collaborative spirit drives our mission to connect flyers to private aircraft – and one another – to deliver exceptional, personalized experiences and build an industry-leading marketplace.

 

Wheels Up attracts, empowers and retains diverse, talented employees who bring a range of experiences and are committed to taking Wheels Up to new heights. We recognize our employees’ unique perspectives and skills and take pride in helping them develop a meaningful and exciting career path with us.

 

Interested in joining our talented team, explore our career opportunities, today!

 

To learn more about Wheels Up, please visit WheelsUp.com.

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