About Wheels Up

Wheels Up is a leading provider of on-demand private aviation and one of the largest companies in the industry. Wheels Up offers a complete global aviation solution with a large and diverse fleet and a global network of safety-vetted charter operators, all backed by an uncompromising commitment to safety and service. Customers can access charter and membership programs, as well as unique commercial travel benefits through a one-of-a-kind, strategic partnership with Delta Air Lines. Wheels Up also offers cargo, safety and security solutions and managed services to individuals, industry, government and civil organizations.

Wheels Up is guided by the mission to deliver a premium solution for every customer journey. With the Wheels Up mobile app and website, members and customers have the digital convenience to search, book and fly.

For more information, please visit: wheelsup.com

Role Overview

Wheels Up is looking for an Operations Supervisor to join our team of dedicated and passionate professionals at our FBO in Cincinnati, OH. The Operations Supervisor reports into the Senior Manager FBO Operations and oversees all line operations at the FBO in CVG. They will also be responsible for delivering and overseeing standard, best in class operations procedures across the airport operations.

• Directly manages all FBO line technicians, leads and other FBO operational employees.
• Develops and maintains site standard operating procedures that contribute to a safe, profitable, positive and enjoyable work environment.
• Responsible for safety procedures and reporting; conducts safety investigations as needed
• Ensures that FBO personnel have adequate resources, equipment and inventory to maintain safe and efficient operations while delivering a high level of customer service.
• Ensures that all employees are properly trained with appropriate documentation to evidence such training as recommended in NATA’s “Safety First” procedures.  
• Conducts regular performance reviews of direct reports, while counseling, motivating and guiding as appropriate.
• Organizes staff meetings and designs communication flows between staff and management.
• Communications with airport personnel and meets airport staff for regular business and ad hoc events.
• Coordinates facility and equipment maintenance and improvement initiatives. 
• Initiates emergency and incident response procedures as required. 

Minimum Qualifications

• Bachelor’s degree in related field, or equivalent combination of training and experience.
• Valid state driver’s license and at least 18 years of age.
• NATA Certification.
• Ten (10) years of progressive experience in FBO Management, airline industry or the equivalent in an aviation related field.
• Demonstrated ramp operations and management capability.
• Ability to work scheduled shift, holidays, nights and/or weekends.
• Ability to lift up to 50 +pounds.
• Demonstrated ability to prioritize multiple tasks, handle conflicting priorities, and remain calm under pressur
• while working in a fast-paced environment.
• Demonstrated prior experience supervising and developing operations staff.
• Excellent communication skills, both written and oral.
• Consistently demonstrated good organizational and leadership skills.
• To ensure a safe environment for all, we require a FBI fingerprinting check and a 10-year background check.
• Basic proficiency in Microsoft Office applications including Word, Excel and Outlook.

Preferred Qualifications 

• Prior experience as GM or assistant GM in FBO, Maintenance or similar airport ground operations environment.
• Demonstrated experience managing FBO P&L.
• Demonstrated experience with public speaking e.g. at industry conferences and executive-level presentations.

What’s In It For You

At Wheels Up, you will help make the extraordinary possible.  Our culture is rooted in a shared dedication to living our 5x5 Values - Safety, Trust, Accountability, Belonging and Innovation - the core of who we are and what we celebrate.  At Wheels Up, our people are our success. Exploring a career at Wheels Up gives you a chance earn amazing compensation and benefits, helping you and your family have the type of balance you deserve in both your career, and life away from work:

• Competitive salary
• 401(k) with generous company contributions up to 6%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, and programs that help with loved ones in all stages
• Total Personal Well-being programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Career development programs to achieve your long-term career goals

Salary Range

The salary range for this position is $75,000 - $85,000 . The wage is determined on a variety of factors that are considered in making compensation decisions, such as differences in skill sets; experience and training; licensure and certifications; and other business and organizational needs. This wage range has not been adjusted for any applicable geographic differential associated with where the position may be filled. At Wheels Up, it is not typical for an individual to be hired at or near the top of the range for their role. Your placement within the wage range is primarily based on your qualifications and experience.

You may also be eligible to participate in a discretionary annual incentive program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

What You Will Bring

• An unwavering commitment to SAFETY
• The ability to build TRUST through transparency and communication
• A commitment to achieving results the right way and a willingness to take ACCOUNTABILITY when we do not
• The knowledge that there is power in bringing people with different points of view and life experiences together and a culture of BELONGING leads to unlimited and unrestricted collaboration
• A belief that INNOVATION is only possible in an environment where we make things simpler, strive for continuous improvement and understand that great thinking can come from anywhere in our organization
• A willingness to be curious, constantly asking questions to help promote creative thinking, problem solving and trouble shooting
• A desire to collaborate and be part of a diverse team and when necessary, lean into and manage conflict effectively
• A high level of integrity in everything you do
• A strong commitment to service and a meticulous attention to detail
• A level of professionalism unmatched in the aviation industry

Commitment to Equal Opportunity Employment

Wheels Up is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing us at hr@wheelsup.com . In order to quickly respond to your request, please use the words "Accommodation Request" as the subject line of your email or as the title.