Join Our Team at Wheels Up

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Role Overview: What You’ll Be Doing

Wheels Up is looking for a world-class MRO Site Representative in Statesville, NC (SVH) to join our team of dedicated and passionate professionals, fueled by the most powerful brand in private aviation, as we continue our mission of democratizing the private aviation space through cutting-edge technology and innovative product and service offerings.   

Your Key Responsibilities (Essential Functions)

• Ensures pre-induction meetings are held for upcoming Scheduled Maintenance events and establishes clear expectations for upcoming visits 30 days before aircraft arrival and then within 7 days of arrival to solidify visit content 
• Confirms Scheduled Maintenance event workflow expectations with MRO facility 

• Ensures all parts are pre-ordered by Wheels Up planning team 
• Confirms aircraft arrival and communicates any schedule changes to MRO facility 
• Ensures workflow is efficient and on track 
• Ensures manpower allocation is in line with MRO facility contractual obligations 
• Monitors maintenance progress daily and updates internal Wheels Up Score Card and internal flight tracking system (Up FMS) 

• Ensures work progress status and roadblocks are communicated to Maintenance Control and other key internal Wheels Up departments 
• Orders any parts required during the Scheduled Maintenance event, which are above MRO facility limits 
• Approves discrepancies (following approval chart guidelines) as they are generated and ensures they are worked in a timely fashion 
• Engages internal Wheels Up FSR team for specific pre-established issues 
• Inspects aircraft once MRO facility completes all work, following established checklist 

• Advises MRO facility of any post-visit needs 
• Assists MRO facility QA with any paperwork questions/concerns and ensures progressive paperwork is sent to Maintenance Control consistently 
• Meets with Wheels Up pilots to discuss key elements of completed work scope and answers any questions the crew might have 
• Participates in Functional Check Flights (FCF) if required 
• Reviews preliminary invoices for accuracy 

• Resolves any billing issues as needed 
• Approves invoice for final payment (following approval chart guidelines) 
• Monitors aircraft performance for 30 days following the completion of a Scheduled Maintenance event 
• Follows up with MRO on aircraft performance status 
• Works with MRO facility to recover any monetary exposure due to incorrect or inadequate maintenance performed during the Scheduled Maintenance event, which induced an AOG event within 30 days (or more if applicable) 

• Documents and monitors MRO facility performance and reports data to Leadership weekly/monthly/quarterly 
• Any other duties assigned by Leadership team 
• Up to 50% of travel may be required 

What You Bring to the Table: Education & Certification Requirements

We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:

• Valid Airframe and Powerplant (A&P) certificate required 
• 10 years of Aircraft Maintenance experience required 
• Part 121 or 135 Maintenance oversight experience required 
• Excellent verbal and written communication skills 
• Ability to prioritize and successfully manage multiple projects/deadlines simultaneously 
• Ability to collaborate with inter-departmental personnel in meeting Wheels Up objectives

The Extras We Value (Preferred Requirements)

While not mandatory, here are some additional things that would make you stand out:

• Understanding of aircraft scheduled maintenance  
• CAMP (or other) Maintenance Tracking System experience 

Physical Requirements

We want to make sure you’re fully equipped for success. Here’s a look at any physical requirements needed for this role:

• Ability to sit for an extended period of time
• Ability to stand, crouch, kneel for a period of time

What We Offer: Salary Range & Benefits

At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications. The salary for this role ranges from $75,000 to $94,000, depending on a variety of factors. We don’t typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally, you may be eligible for a discretionary annual incentive program, which rewards individual and organizational performance.

We also offer a range of benefits designed to support your well-being and personal life, including:

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance through WellCents
• A variety of additional programs and services in support of your total well-being

Everyone is welcome here

Each of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas. We provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

Need Accommodations?

If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at hr@wheelsup.com. Simply include “Accommodation Request” in the subject line so we can quickly address your needs.

We look forward to learning more about you and how you can contribute to the Wheels Up journey!