Join Our Team at Wheels Up

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Role Overview: What You’ll Be Doing

Reporting directly to the SVP of Sales. You will be responsible for managing air charter flights on behalf of our clients, including using your discretion and judgment to select aircraft, flight crews (where applicable), and other vendors while balancing customer expectations and budget. Your decisions will have a direct impact on the company’s bottom line; you will be expected to deliver revenue and profitability in accordance with agreed financial targets. You will also be expected to deliver a superior service while managing a diverse portfolio of customers. Primary duties will include the selecting and sourcing of aircraft and other vendors, maintaining awareness of client needs and trends within the industry, and managing all aspects of flight planning and logistics on behalf of clients. It will also be necessary on occasion to be included in various field activities such as sales presentations, supplier relations and visits, flight visits, and domestic and international travel as needed.

Your Key Responsibilities (Essential Functions)

• Evaluate client needs, pricing, availability, and other relevant market factors to select most appropriate aircraft, crew, and other vendors for each charter, including executing contracts as necessary
• Support client bookings in all aspects of day-to-day trading, including taking appropriate steps to resolve grievances and handle unexpected occurrences
• Ensure that flights comply with domestic and international regulations applicable to the charter market
• Analyze market conditions, competitors’ capabilities, rate tolerance, and other factors to produce timely and well researched quote responses
• Support the Group’s Customer First initiative to its full extent
• Conduct sales calls and client visits as directed by your manager and in line with annual KPIs
• Work with Outside Sales team to effectively manage client relationships and flight logistics
• Ensure job flight files are updated and closed correctly
• Full compliance with company procedures and protocols
• Provide support for Out of Hours coverage
• Provide updates on sales pipeline
• Achieving targets set for each financial year
• Maintenance and growth of existing client base
• Assisting with client care activities and supplier relations
• Speedy turnaround of new and existing client enquiries
• Ensuring all new enquiries are entered correctly into CRM and updated on a regular basis
• After sales service and orderly maintenance of paperwork/files
• Research relevant industry data to create new sales leads

What You Bring to the Table: Education & Certification Requirements

We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:

• Very good understanding of changing charter markets and regulatory environment for both operators and clients
• Ability to analyze data and incorporate it into a sound decision-making process
• Customer focused with good people skills and the ability to form relationships with key individuals
• Ability to communicate effectively and professionally, with a strong telephone manner
• Ability to anticipate and out manoeuvre rivals in competitive tenders
• Experience working in an international environment with global operators and clients
• Knowledge of international restrictions and permitting
• Ability to generate consistent GP for the company
• Excellent time management skills to ensure rigorous contract and project deadlines are met
• Well organized and resourceful
• IT literate with the ability to learn the functions of a new system
• Numerate, efficient and accurate, with strong negotiation skills
• Must be competitive, highly motivated and hungry to win business
• Logical approach to problem solving and adapt at keeping up with a changing situation
• Flexible, calm under pressure, and able to create/implement solutions to unique problems
• Demonstrate knowledge of Air Partner services, and ability to promote the brand at all times

What We Offer: Salary Range & Benefits

At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications, depending on a variety of factors. The range for the role is between $75,000-85,000 + commission. We don’t typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally, you will be eligible for an incentive program, which rewards individual and organizational performance.

We also offer a range of benefits designed to support your well-being and personal life, including:

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance through WellCents
• A variety of additional programs and services in support of your total well-being

Everyone is welcome here

Each of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.

Wheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age , disability,  genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

Need Accommodations?

If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at hr@wheelsup.com. Simply include “Accommodation Request” in the subject line so we can quickly address your needs.

We look forward to learning more about you and how you can contribute to the Wheels Up journey!