Role Purpose

Reporting directly to the Head of Cargo (Germany), the Account Manager – Time Critical will be responsible for delivering revenue and profitability in line with agreed targets, whilst developing and managing key customer accounts across the Time Critical logistics sector.

The role focuses on providing tailored Time Critical solutions to both existing and prospective customers, supporting urgent and high-priority shipments across a variety of industries, including aerospace, automotive and maritime .

The successful candidate will operate in a fast-paced, high-pressure environment and will demonstrate strong commercial awareness, proactive sales capability, strategic procurement skills, creative solution building, and exceptional customer service. The role requires the ability to respond rapidly to customer requirements whilst managing operational execution and maintaining strong supplier and client relationships.

This position is a hybrid role with an expectation of 3 days per week in our Cologne office with an on-call shift pattern.

• To promote and provide a full range of Time Critical logistics solutions including: Onboard Courier (OBC), Next Flight Out (NFO), Direct Drive / dedicated road transport and Full and part charter solutions
• To grow and become an integral part of a dynamic and fast-paced team, delivering exceptional customer service to both existing and new customers
• To increase Air Partner Cargo brand awareness with both customers and suppliers across the Time Critical and logistics sectors
• To proactively identify and develop new business opportunities through market research, lead generation, networking, and direct customer engagement
• To contact existing and prospective customers via telephone, video conferencing, and face-to-face meetings to build long-term business relationships in a highly competitive market
• To represent Air Partner Cargo at exhibitions, conferences, trade events, and customer meetings
• To ensure all enquiries and opportunities are accurately entered and regularly updated within the CRM system
• To participate in the duty roster and out-of-hours support, often within pressured and time-sensitive operational situations
• To work collaboratively with global Air Partner offices and operational teams to deliver effective Time Critical solutions worldwide

• Previous experience within air freight forwarding is mandatory
• Previous experience within Time Critical logistics, aerospace logistics, or a related sector is preferred
• Strong understanding of the air cargo market, airline operations, and customer requirements within urgent logistics environments
• Customer-focused with excellent communication and relationship-building skills
• Ability to identify opportunities and respond effectively within highly competitive commercial situations
• Experience working within an international and multicultural business environment
• A highly motivated, goal-driven individual who can work independently whilst also contributing strongly within a team environment
• Strong commercial awareness and problem-solving ability
• IT literate with the ability to quickly learn new systems and technology platforms
• Numerate, organised, efficient, and accurate with strong attention to detail
• Competitive, proactive, and driven to secure and grow business opportunities
• Ability to remain calm and solutions-focused in rapidly changing and high-pressure situations
• Strong decision-making skills with the ability to anticipate issues and take corrective action in a timely and professional manner
• Must speak German and English fluently

Compensation & Benefits

At Air Partner Cargo, we believe in fair compensation based on experience, skills, and qualifications.

The starting salary on offer for this position is EUR 53,000 + commissions together with genuine opportunities for career growth in a truly global organisation.

About Air Partner Group, a Wheels Up Company 

Founded in 1961, Air Partner Group is a world-leading international aviation services group providing a range of air charter and logistic services to industry, commerce, governments, and private individuals, as well as civil and military organisations.  

Air Partner Charter comprises of group charter, private jets, freight, and specialist services. Group Charter charters large airliners to move groups of any size. Private Jets offers the Company's unique pre-paid JetCard scheme and on-demand charter for up to 19 people. Cargo provides logistics solutions to fly almost anything, anywhere, at any time.

Air Partner works with Climate and Development experts Climate Impact Partners, to allow clients to offset carbon emissions in support of projects that not only cut carbon but also alleviate poverty and improve lives.

Air Partner Limited is a Wheels Up company, the leading provider of on-demand private aviation in the U.S. and one of the largest private aviation companies in the world. Wheels Up is headquartered in New York City and operates in 25 locations across three continents and employs 2,700 professionals globally. Air Partner Group is ISO 9001:2015 compliant for commercial airline and private jet solutions worldwide. More information is available on the company's website (www.airpartnergroup.com)

Air Partner is committed to creating a diverse, equitable and inclusive working environment for all employees, we do this via our Environmental, Social and Governance Strategy, our Diversity, Equity & Inclusion forum, and our Recruitment strategy. We encourage applications from all backgrounds, and we would love to hear from you.